Terms & Conditions

JUNGLEWALLA Tours SDN BHD is a licensed travel agent by Malaysia Tourism Board under subsection 7(1) to carry on or operate a travel agency business.

1. Booking Procedure :
Reservation by online booking, phone, WhatsApp or email to a minimum within 24 hours of tour commence date. At the time of the booking, a deposit of 100% of the tour rate is due. The booking is binding for JUNGLEWALLA with its confirmation and for the traveler with his order.

2. Cancellation by the Traveler:
The deposit is not refundable if cancellations are less than 24 hours before the start of the tour.
A replacement person is allowed with advance notice.

3. Non-appearance / Early return:
By non-appearance or by appearing too late, no refund will be given. JUNGLEWALLA does not assume any liability for lateness, inconveniences, sickness, accident costs, loss, and damages. If the traveler leaves the tour early, he is responsible for the costs of his own return transfer. There will be no reimbursement of the tour price.

4. Group Bookings:
The prices listed in this site are for Independent Traveler and is not applicable for group booking. For group inquiry please email to sri(at)junglewalla.com

5. Guaranteed Departures and Minimum Numbers:
JUNGLEWALLA guarantees the departure of all tour (subject to natural disasters and paragraph 12).
All tours are guaranteed to operate once a minimum participant number of 2 have been booked. In the event of an insufficient participant number, JUNGLEWALLA will inform the traveler (or his travel agent respectively) at least 24 hours prior to the tour start and suggest an alternative tour. Should the client choose to book an alternative tour, JUNGLEWALLA will make payment adjustments according to the difference in the tour price. In the event that the client chooses to cancel, JUNGLEWALLA will refund all payments received for the booking.

6. Insurance:
Traveler (s) joins the activity (s) at their own risk. The tour operator shall at all times be insured for public liability to sum insured as per Natural History Tours  insurance policy.

7. Publicity Material:
JUNGLEWALLA retains the right to use films, photographs, and sound material which are made during the tour by an authorized representative of JUNGLEWALLA, for advertising and publicity purposes.

8. Price:
The prices which are given in this website are valid at the time of the publication and is in ringgit Malaysia.

9. Liability:
Complaints and claims are to be reported in writing within 1 week of the end of the tour to the Manager at hello(at)junglewalla.com. The liability of JUNGLEWALLA, whatever the legal argument, in every case is restricted to the amount of the arranged tour price and covers only the direct damages.

10. Legal Domicile: Legal domicile is Langkawi – Malaysia law is applicable.

Main Office

Mailing Address :
Junglewalla Tours SDN BHD
NO. 163 Jalan Tanjung Rhu
07000 Langkawi – Malaysia.
Mobile/ WhatsApp: +6019 225 2300 / +6019 590 2300
Email: junglewalla@gmail.com
Website: https://junglewalla.com/